At Kanvin, we want each of you to be 100% happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for refund in form of a store credit, or an exchange.
All returns must be made within 7 days of receiving the product. To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. However, exchange/return request will not be considered more than once.
Returns have a cost of Rs.100 that will be deducted from the refund.
To return an item, please email customer service at email@example.com with you order number and reason for return/exchange. If your return/exchange is accepted, we’ll arrange a pick up for the parcel.
Damages and issues
We do a thorough quality check of each item before it is dispatched, however, in case you receive a wrong, defected or damaged item, please contact us immediately along with product snapshots within 7 days of receiving the product. If the variation or defect found genuine by our quality team, then we will arrange an exchange or provide store credit.
Please reach out to us via email or WhatsApp if you should need to cancel your order. Orders placed on this website can only be cancelled before they are dispatched.
Refunds (Store Credit)
Once we've received and inspected your return, we'll let you know whether or not your refund has been accepted. If approved, you’ll be provided with store credit with 1 year validity from date of issue. Return Cost will be deducted from the Store credit.
Store credit is emailed to you in a voucher format on your registered email ID. You can utilize the same during check out by copying the code and applying it in the box that says “use discount code or gift voucher”. If you face any issue while applying the same, please email us on firstname.lastname@example.org